Returns Policy
Introduction
At Paul Sharp Coaching, we are committed to providing high-quality courses and coaching services. We understand that sometimes circumstances change, and you may need to request a return or refund. This Returns Policy outlines the conditions under which you can request a return or refund for course purchases.
Refund Eligibility
1. Online Courses
- Refund Period: You may request a refund within 14 days of your purchase date.
- Eligibility: To be eligible for a refund, you must not have accessed more than 20% of the course content. Once more than 20% of the course content has been accessed, no refund will be issued.
2. Coaching Services
- Refund Period: You may request a refund within 14 days of your first coaching session.
- Eligibility: Refunds for coaching services are only available if you have not completed more than one session.
3. Special Programs and Bundles
- Refund Period: Special programs and bundles that include multiple courses or additional materials are eligible for a refund within 14 days of purchase, provided that no more than 20% of the total content has been accessed.
- Eligibility: No partial refunds will be given for individual components of a bundle.
How to Request a Refund
To request a refund, please follow these steps:
1. Contact Us: Email us at [email protected] with your purchase details, including your name, email address, and order number.
2. Reason for Refund: Provide a brief explanation of why you are requesting the refund.
3. Review Process: Our team will review your request and determine your eligibility based on the criteria outlined in this policy.
Processing Refunds
- Approval: If your refund request is approved, we will process the refund to your original method of payment.
- Timeline: Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.
Non-Refundable Items
The following items are non-refundable:
- Courses or services purchased as part of a special promotion or discount
- Courses or services where more than 20% of the content has been accessed
- Completed coaching sessions beyond the first session
Contact Information
If you have any questions about our Returns Policy or need assistance with a return, please contact us at:
Paul Sharp Coaching
Email: [email protected]
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By purchasing our courses and coaching services, you acknowledge that you have read and agree to this Returns Policy. We appreciate your understanding and cooperation.
